returns Policies

Table Of Contents goovay Return Policies

General Policy These are goovay.com’s (“Goovay”, “we” or “our”) Standard Return Policies applicable only to products purchased by you directly from the goovay.com website.

•All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting goovay Customer Service through any of the methods provided at www.goovay.com •Any return for a refund may be subject to a 15% restocking fee. •Products that are not eligible for return and will be sent back to you at your cost and expense if received by us: ◦Any product not purchased from goovay.com ◦Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number ◦Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product ◦Any product from which the UPC code has been removed from its packaging ◦Any product that exhibits physical damage ◦Any product for which you have submitted a mail-in rebate

Mail-In Rebate Policy Any product offering a mail-in rebate is not returnable to goovay once the rebate has been filed. Be sure that the product is functional and that you intend to keep the product before sending in for your rebate. Products missing UPC codes or serial numbers from the box are NOT returnable. Only the product manufacturer can replace a defective item missing the UPC code.

Combo, Bundle and Kit Specials Combo, Bundle, and Kit Specials include two or more items that must be purchased together in order to receive a discount.

Items sold as part of a Combo, Bundle or Kit may be returned individually for replacement within the applicable goovay.com Return Policy Period for that individual item.

If an individual Combo, Bundle or Kit item is returned for a refund, the applicable discount will be voided, and the discounted amount will be deducted from the amount of the refund. If your combo/bundle/kit discount amount is greater than the individual unit price of the item you wish to return, then the item cannot be returned for a refund; you will need to return all items in the combo/bundle/kit in order to receive a refund. - For example: if your combo/bundle/kit discount was $5, and you return one of the items for a refund, the $5 will be deducted from your RMA refund amount.

Manufacturer Promotional Items and goovay Gifts Manufacturers may offer free promotional items with their products. For example, a video card may come with a free game or a Blu-ray player may come with a free Blu-ray disc. To receive a full refund on a purchase that offers promotional items all items must be returned. The cost of any promotional items not returned will be deducted from the refund total.

goovay may also offer gifts to valued customers for their continued support as well as for special giveaways. These gifts are not part of any purchase value and therefore do not have to be returned.

Out-of-Stock (Back-Order) Items If goovay no longer carries an item that is sent in for replacement, or if that item is simply out of stock, the item will be sent to our Back-Order RMA Department. You will be notified via email of two options: 1) goovay can send you a comparable replacement item, or 2) goovay can issue you a refund at the current market value of the product. A current-market-value refund may not exceed the original invoice price. If the item is returned within 30 days of the original invoice date, a full refund will be issued.

Quantity Purchases While goovay is more than happy to fill your order for a quantity of ten (10) or more of any given item in our inventory on a single purchase order, please understand that an order of that size, once purchase is completed, is automatically non-refundable. All other specific conditions related to the ordered item still apply, including any and all stipulations relative to any available replacement return policies. Please contact Customer Service with any questions you may have. Table Of Contents goovay Return Policies

Standard Return Policy Limited Replacement Only Return Policy Final Sales Return Policy CPU Replacement Only Return Policy Memory Standard Return Policy Consumable Item Refund Only Return Policy Software Standard Return Policy Downloadable Software Replacement Policy Computer Standard Return Policy Television Standard Return Policy Open Box Refund Only Return Policy Bulk Item Refund Only Return Policy VGA Standard Return Policy VGA Replacement Only Return Policy Unlocked Cell Phone Return Policy Monitor Standard Return Policy Monitor Replacement Only Return Policy Memory Replacement Only Return Policy Manufacturers' Warranties Bulk Item Return Policy Limited Refund Only 30-Day Return Policy Educational Software Replacement Only Return Policy for Adobe DVD/CD Music and Movies Refund Only Return Policy Furniture Refund Only Return Policy Iron Egg Guarantee Return Policy Iron Egg Guarantee Replacement-Only Return Policy Iron Egg Guarantee Refund-Only Return Policy Major Appliance Return Policy Data Recovery Plan Limited Refund Only Return Policy Networking Extended Return Policy Computer Cables and Accessories Extended Return Policy Extended Warranty Plan Limited Refund Only Return Policy VGA Special Return Policy Headphones Return Policy Educational Software Replacement Only Return Policy Contract Cell Phone Return Policy Wireless Case and Cover Return Policy MFR Service Plan Limited Refund Only - Return Policy Point of Sale Standard Return Policy Recertified Limited Replacement Only Return Policy Limited "Refund Only" Return Policy Prepaid Cell Phone Return Policy yahoo Merchant Agreement and Return Policy International Order Return Policy Software Licenses Replacement Policy



Standard Return Policy

•Return for refund within: 30 days •Return for replacement within: 30 days •Restocking Fee: Yes

This is our Standard Return Policy. Items covered by this policy (those products for which goovay states "This item may be returned for a replacement or refund within 30 days only") must be returned to goovay within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by goovay, and not the mere issuance of an RMA.

Limited Replacement Only Return Policy

•Return for refund within: non-refundable •Return for replacement within: 30 days

Products that state "This item is covered by goovay.com Replacement Only Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to goovay within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item, if the original is no longer available. “Return” constitutes receipt of the product by goovay, and not the mere issuance of an RMA.

FINAL SALES RETURN POLICY--NO REFUNDS/EXCHANGES/REPLACEMENTS

•No Refunds •No Exchanges •No Replacements •No Returns

This is our Final Sales Return Policy. This policy controls over any conflicting refund and replacement terms described in our Policy & Agreement and Return Policy. Please contact the manufacturer for any concerns.

CPU Replacement Only Return Policy

•Return for refund within: non-refundable •Return for replacement within: 30 days

Products that state "This item is covered by goovay.com CPU Replacement Only Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to goovay within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by goovay, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise being returned to you:

•Any CPU that is physically damaged •Improper installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent/broken pins are considered physically damaged and cannot be returned for refund or replacement. Physical damage includes (but is not limited to) improper handling and any other type of damage sustained by irregular use.

Memory Standard Return Policy

•Return for refund within: 30 days •Return for replacement within: 30 days •Restocking Fee: Yes

This is our Memory Standard Return Policy. Items covered by this policy (those products for which goovay states "This item may be returned for a replacement or refund within 30 days only") must be returned to goovay within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by goovay, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise being returned to you:

•Any memory exhibiting physical damage •Modules that are missing the manufacturer label containing model number and part number •Modules that are missing the manufacturer warranty label •Modules that were shipped with a manufacturer-applied heat spreader, but have had the heat spreader removed •"Kit" Modules (which contain 2 or more memory modules packaged together) that are not returned as complete set •USB Drives, Thumb Drives, Flash Memory, or any related product that is returned without the cap or protective casing

Consumable Item Refund Only Return Policy

•Return for refund within: 30 days (only if unopened) •Return for replacement within: Non-Replaceable •Restocking Fee: Yes

This is our Consumable Item Refund Only Return Policy. Items covered by this policy (those products for which goovay states "This item may be returned for a refund within 30 days only") must be returned to goovay within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by goovay, and not the mere issuance of an RMA.

Consumable items are items such as Printer Ink and Toner Cartridges, CD/DVD Media, Paper Products etc. that are consumed once they are used. The following conditions are not acceptable for return, and will result in the merchandise you have returned to goovay being returned to you:

•Consumable items that have been opened •Consumable items lacking the original packaging

Software Standard Return Policy

•Return Retail Software for refund within: 30 days (must be unopened) •Return OEM Software for refund within: 30 days (must be unopened) •Return Defective (Retail or OEM) Software for replacement within: 30 days

Products that state "This item is covered by goovay.com Replacement Only 30-Day Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to goovay within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item. “Return” constitutes receipt of the product by goovay, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise you have returned to goovay being returned to you:

•Software items that have been opened (if requesting a refund) •Software items lacking the original packaging

Downloadable Software Replacement Policy

•Return for refund within: non-refundable •Return for replacement within: non-replaceable

All sales of Applications are final. We do not accept returns of downloadable software. Software may require you to use a computer or other device meeting minimum system requirements, and you are responsible for ensuring that your computer or device meets Software system requirements prior to purchase. Generally, Software system requirements are available on or from product detail pages. Once you have purchased a downloadable product, we encourage you to download it, if applicable, and to access it promptly to ensure that you have received it. You are responsible for downloading and confirming your ability to access software within thirty (30) days after purchase and bear all risk of loss thereafter, including any loss due to a computer or hard drive crash. We will usually continue to make purchased software available in the goovay Order History Page for additional activations or copies even after this thirty (30) day period, but we may, from time to time, remove without notice because of the Software provider's licensing restrictions or for other reasons. goovay will not be liable to you if any Software is removed from the Newegg Order History Page or otherwise becomes unavailable for additional activation or copies. If you are unable to successfully download or access an Application after having reviewed our online help resources, please contact goovay customer service.

Computer Standard Return Policy

•Return for refund within: 30 days •Return for replacement within: 30 days



This is our Computer Return Policy. Items covered by this policy (those products for which goovay states "This item may be returned for a replacement or refund within 30 days only") must be returned to goovay within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by goovay, and not the mere issuance of an RMA.

A new, unopened desktop PC, notebook, or tablet PC can be returned within 30 days of the invoice date for a full refund. No restocking fee will be charged. However, customer will be responsible for the return shipping cost unless the return is due to a Newegg error.

An opened desktop PC, notebook or tablet PC that is free from defects in materials or workmanship can be returned (in new condition with original product packaging) within 30 days of the invoice date for a refund, subject to a restocking fee of up to 25% of the purchase price and related shipping expenses, all at goovay sole discretion .

The following conditions do not qualify for return:

•Any defective desktop PC, notebook or tablet PC returned after the 30-day return period; •Any desktop PC, notebook or tablet PC that has physical damage due to abuse or improper use; •Any desktop PC, notebook or tablet PC that is missing any accessories or original product packaging including, but not limited to, AC adapter, battery, manuals, and UPC code.

An opened and used Desktop PC/Notebook/Tablet PC that is defective can only be exchanged for the same item within 30 days of the invoice date. For defective item returns after the 30 day return period, please contact the manufacturer directly.

A defective Desktop PC, Notebook, or Tablet PC that is returned for a replacement may be repaired or replaced at goovay sole discretion, unless otherwise required by law. While we strive to adhere to our own standard RMA processing times, we cannot guarantee that these times will be met, especially in situations where the item must be sent to the manufacturer for repair. If you have a question regarding returning a Desktop PC, Notebook, or Tablet PC, please contact our Customer Service Department.

Some computer systems will require pre-authorization from the manufacturer technical support in order for an RMA to goovay to be authorized.

For computers that have had an additional operating system(s) installed, we will provide you a refund or exchange as noted in the above policy as long as the original operating system is not corrupted or removed.

You should be certain in your decision to purchase a Desktop PC/Notebook/Tablet PC and must agree to this policy before completing your order. By confirming your order, you indicate your agreement to this policy.

Television Standard Return Policy

•Return for refund within: 30 days •Return for replacement within: 30 days •Restocking Fee: Yes

This is our Standard 30-Day Return Policy. All television sets sold on goovay are covered by this policy (unless stated otherwise) and must be returned to goovay within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by goovay, and not the mere issuance of an RMA. goovay will be responsible for the cost of return shipping; please contact goovay customer service department to obtain an RMA number and instructions regarding how to ship the product back to goovay.

This policy includes (but is not limited to) CRT TVs, DLP TVs, Home Theater Projectors, LCD TVs, and Plasma TVs.

NOTE: For televisions above 37 inches: An adult (age 18 or older) is required to sign the shipping courier's release form to complete delivery. It is highly recommended that you inspect the product upon delivery for visible damage. Large item shipments require that shipping damage is reported within 48 HOUR Sof the product’s delivery. Any damage reported more than 48 HOURS after the product delivery will not be accepted by goovay. After delivery, please read all included documentation and/or contact the manufacturer directly to determine applicable warranty coverage, if any. If you need to return a product that was shipped via Large Item Delivery, please contact goovay customer service department to obtain instructions on how to return the product.

Any television that is returned under this policy must be in new condition, in its original packaging with UPC bar code intact and with all original accessories and manuals. If the television is missing the serial number or UPC bar code, the return will NOT be accepted by goovay. Any television returned under this policy that is found to be damaged due to the customer’s neglect, abuse or misuse will NOT be accepted.

Open Box Refund Only Return Policy

•Return for refund within: 30 days •Return for replacement within: non-replaceable

Products that state "This item is covered by goovay.com's Refund Only 30-Day Return Policy", or items labeled as “Non-Replaceable” (or similar labeling) must be returned to goovay within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a refund. “Return” constitutes receipt of the product by Newegg, and not the mere issuance of an RMA.

This is our Detailed Open Box Item Return Policy. goovay often sells items that are listed as "open-box." Because these items are sold at greatly reduced prices, they are subject to a limited refund-only return policy. Such items can only be returned within 30 days of the applicable invoice date. “Return” constitutes receipt of the product by goovay, and not the mere issuance of an RMA. goovay cannot provide replacement service for these items, as their stock is limited. The entire risk as to the quality and performance of these items is with the buyer. These items have been tested for functionality, but may have superficial physical defects including, but not limited to, scratches, dings or dents. Should these items exhibit a functional defect following their purchase, the buyer (not the manufacturer, distributor, or goovay) assumes the entire cost of all necessary servicing or repairs, unless otherwise required by law. These items are not covered by any 30-day satisfaction guarantee.

If you purchase an Open-Box product goovay guarantees only that you will receive the product itself; accessories MAY OR MAY NOT BE INCLUDED with Open-Box products. goovay will not send you a missing accessory, even if the missing accessory is required in order to properly make use of all the product’s advertised functions.

Bulk Item Refund Only Return Policy

•Return for refund within: Order must be refused at time of delivery for full refund •Return for replacement within: Non-replaceable; refuse order at time of delivery for full refund •Return due to defects within: For products under manufacturer’s warranty please contact the manufacturer

This is our Detailed Bulk Item Return Policy. Bulk Items (including but not limited to such items as Air Conditioners, Televisions larger than 37 inches, Home Entertainment Systems and Refrigerators) cannot be returned to goovay.com for refund or replacement service. Therefore, you are urged to carefully examine the box your bulk item ships in before signing for the package. Should you observe any damage to the shipping box, or if the wrong product was sent, you must refuse delivery while the shipping courier is still on the premises. The item will be returned to goovay.com and you will be refunded the full amount, including applicable shipping costs and tax.

If you determine upon inspection that the condition of the shipping box is satisfactory, an adult is required to sign the shipping courier's release form to complete delivery. By signing this release, you are acknowledging and agreeing to goovay.com Policy and Agreement, understanding that you cannot return the television to goovay.com and that the condition of the delivery meets your expectations. After delivery, please read all included documentation and/or contact the manufacturer directly to determine applicable warranty coverage, if any.

AIT shipments require that shipping damage is reported within 48 HOURS of the product’s delivery.

The following conditions are not acceptable for return, and will result in the merchandise being returned to you:

•Any LCD screen that has less than 8 dead pixels •Any item that is damaged due to neglect, abuse or misuse •Any item that is not in its original packaging with all accessories and manuals Note: Extended warranties are available during the checkout process to further safeguard against possible defects. Defective products may be returned if still under warranty.

VGA Standard Return Policy

•Return for refund within: 30 days •Return for replacement within: 30 days

This is our Standard 30-Day Return Policy. Items covered by this policy (those products for which goovay states "This item may be returned for a replacement or refund within 30 days only") must be returned to goovay within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by goovay, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise you have returned to goovay being returned to you:

•Cards exhibiting physical damage •Cards that are missing the manufacturer label containing model number, part number or serial number •Cards that are missing the manufacturer warranty label •Cards returned without all included accessories, bonus games, and documentation

VGA Replacement Only Return Policy

•Return for refund within: non-refundable •Return for replacement within: 30 days

Products that state "This item is covered by goovay.com's Replacement Only 30-Day Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to goovay within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item. “Return” constitutes receipt of the product by goovay, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise you have returned to goovay being returned to you:

•Cards exhibiting physical damage •Cards that are missing the manufacturer label containing model number, part number or serial number •Cards that are missing the manufacturer warranty label •Cards returned without all included accessories, bonus games, and documentation

Unlocked Cell Phone Return Policy

•Return for refund within: 15 days (must be unopened, brand new condition) •Return for replacement within: 15 days •Restocking Fee: Yes

Products that state "This item is covered by goovay.com's Unlocked Cell Phone Return Policy", items covered by this policy (those products for which Newegg states "This item may be returned for a refund within 15 days or replacement within 15 days only") must be returned to goovay within 15 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by goovay, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise being returned to you at your expense:

•Any phone that is free from defects in materials or workmanship •Any phone that is damaged due to misuse, abuse or neglect •Any phone that is returned without the original packaging and all accessories If you have any questions regarding an No-Contract Mobile Phone RMA, or manufacturer warranty information, please contact our Customer Service Department.

Monitor Standard Return Policy

•Return for refund within: 30 days •Return for replacement within: 30 days •Restocking Fee: yes

This is our Standard 30-Day Return Policy. Items covered by this policy (those products for which goovay states "This item may be returned for a replacement or refund within 30 days only") must be returned to goovay within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by goovay, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise being returned to you:

•Any monitor that has been found to be damaged due to physical abuse or misuse.

Unlocked Cell Phone Return Policy - 15-Day

•Return for refund within: 15 days (must be unopened, brand new condition) •Return for replacement within: 15 days •Restocking Fee: Yes

Products that state "This item is covered by goovay.com's Unlocked Cell Phone Return Policy", items covered by this policy (those products for which goovay states "This item may be returned for a refund within 15 days or replacement within 15 days only") must be returned to goovay within 15 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by goovay, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise being returned to you at your expense:

•Any phone that is free from defects in materials or workmanship •Any phone that is damaged due to misuse, abuse or neglect •Any phone that is returned without the original packaging and all accessories If you have any questions regarding an No-Contract Mobile Phone RMA, or manufacturer warranty information, please contact our Customer Service Department.

Monitor Replacement Only Return Policy

•Return for refund within: non-refundable •Return for replacement within: 30 days

Products that state "This item is covered by goovay.com's Replacement Only 30-Day Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to goovay within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item. “Return” constitutes receipt of the product by goovay, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise being returned to you:

•Any monitor that has been found to be damaged due to physical abuse or misuse.

Memory Replacement Only Return Policy

•Return for refund within: non-refundable •Return for replacement within: 30 days

Products that state "This item is covered by goovay.com's Replacement Only 30-Day Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to goovay within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item. “Return” constitutes receipt of the product by goovay, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise being returned to you:

•Any memory exhibiting physical damage •Modules that are missing the manufacturer label containing model number and part number •Modules that are missing the manufacturer warranty label •Modules that were shipped with a manufacturer-applied heat spreader, but have had the heat spreader removed •"Kit" Modules (which contain 2 or more memory modules packaged together) that are not returned as complete set •USB Drives, Thumb Drives, Flash Memory, or any related product that is returned without the cap or protective casing

Manufacturer's Warranties

•Return for refund within: non-refundable •Return for replacement within: non-replaceable

goovay.com does not offer any express warranties. However, many of the products available through goovay.com are covered by Manufacturers' Warranties. If a product is covered by a manufacturer's warranty, it will be stated on that product's web page. Manufacturers' warranty details are typically available at the manufacturer's website; click Contact Manufacturers to see a list of the manufacturers whose items we carry. Detailed manufacturer warranty information can also be obtained for free by contacting our Customer Service department. Please note that products in this category are non-refundable unless otherwise indicated.

Products that state "This item can be returned to the product manufacturer only" must be returned directly to the product manufacturer for repair or replacement, unless otherwise required by law. For these items, the warranty policy provided by the product manufacturer explicitly requires that any returns, repairs etc. be requested and processed directly by the consumer (or "end-user") of the item.

Bulk Item Return Policy

•Return for refund within: non-refundable •Return for replacement within: non-replaceable

This is our Detailed Bulk Item Return Policy. Bulk Items (including but not limited to such items as Home Entertainment Systems and Televisions) cannot be returned to Newegg.com for refund or replacement service. Therefore, you are urged to carefully examine the box your bulk item ships in before signing for the package. Should you observe any damage to the shipping box, or if the wrong product was sent, you must refuse delivery while the shipping courier is still on the premises. The item will be returned to goovay.com and you will be refunded the full amount, including applicable shipping costs and tax.

If you determine upon inspection that the condition of the shipping box is satisfactory, an adult is required to sign the shipping courier's release form to complete delivery. By signing this release, you are acknowledging and agreeing to goovay.com's Policy and Agreement, understanding that you cannot return the item to goovay.com and that the condition of the delivery meets your expectations. After delivery, please read all included documentation and/or contact the manufacturer directly to determine applicable warranty coverage, if any.

Limited Refund Only 30-Day Return Policy

•Return for refund within: 30 days •Return for replacement within: non-replaceable

Products that state "This item is covered by goovay.com's Non-Replaceable 30-Day Return Policy", or items labeled as “Non-Replaceable” (or similar labeling) must be returned to goovay within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a refund of the same or equivalent item. “Return” constitutes receipt of the product by goovay, and not the mere issuance of an RMA.

yahoo Merchant Agreement and Return Policy

•Return for refund within: non-refundable •Return for replacement within: 30 days Products that state "This item is covered by www.goovay.com's Replacement Only Return Policy," or items labeled as "Non-refundable" (or similar labeling) must be returned to goovay within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item, if the original is no longer available. "Return" constitutes receipt of the product by goovay, and not the mere issuance of an RMA.

See Disclaimer.

Educational Software Replacement Only Return Policy for Adobe

•Return Educational Software for refund within: Non Refundable •Return Educational Software for replacement within: 30 days (only if media is defective)



Academic Edition software is non-refundable. It may only be returned to goovay for a replacement only if the DVD–ROM received is damaged. No other replacement RMAs are permitted for any reason.

In the case of a damaged disk or otherwise nonfunctional software, a normal goovay RMA must be obtained, and the disk returned to Newegg. If you have already attempted to install the software, using the activation key which had been sent to you, the manufacturer will be notified to cancel the activation key for that disc, and a new disc will be sent to you.

Academic Edition software is non-refundable. It may only be returned to goovay if the DVD–ROM received is damaged. No other replacement RMAs are permitted for any reason. In the case of a damaged disk or otherwise nonfunctional software, a normal Newegg RMA must be obtained, and the disk returned to Newegg. If you have already attempted to install the software, using the activation key which had been sent to you, the manufacturer will be notified to cancel the activation key for that disc, and a new disc will be sent to you.



DVD/CD Music and Movies Refund Only Return Policy

•Return for refund within: 30 days (only if unopened) •Return for replacement within: non-replaceable

Products that state "This item is covered by goovay.com's Replacement Only 30-Day Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to goovay within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a refund only if unopened. “Return” constitutes receipt of the product by goovay, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise being returned to you:

•CD/DVD items that have been opened

Furniture Refund Only Return Policy

•Return for refund within: 30 days (only if unopened) •Return for replacement within: non-replaceable

This is our Furniture Refund-Only Policy. Items covered by this policy (those products for which goovay states "This item may be returned for a refund within 30 days only") must be returned to goovay within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by goovay, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise being returned to you at your cost:

•Any furniture item that has been assembled (if product arrives unassembled) •Furniture displaying clear signs of use

goovay Customer Service is available to assist you with all return requests. However, for certain products, you may be advised to return the product directly to the Supplier and not to goovay. In such cases, goovay Customer Service will work with you to accomplish the return.”

Any furniture that is returned non-defective or with visible signs of use to goovay, will be refunded less any shipping charges and a restocking fee as outlined in the General Return Policy. In the event that you do receive a product that is defective, you will still be responsible for any return shipping costs.

You should be certain that the item you are purchasing will fit your needs. Ensure that the dimensions, aesthetics and utility of the product is what you need before placing your order. By confirming your order, you indicate your agreement to this policy Guarantee Return Policy

We want to ensure your holiday shopping this year is hassle-free. That’s why we’re automatically extending our return policies on almost every product to January 31, 2014. There's nothing additional that you have to do! •Return for refund until: January 31, 2014 •Return for replacement until: January 31, 2014 •Restocking Fee: None

This is our Guarantee Return Policy. Items covered by this policy (those products for which goovay features the logo) must be returned to goovay by January 31, 2014 for this policy to apply. “Return” constitutes receipt of the product by goovay, and not the mere issuance of an RMA.

Guarantee Replacement-Only Return Policy

We want to ensure your holiday shopping this year is hassle-free. That’s why we’re automatically extending our return policies on almost every product to January 31, 2014. There's nothing additional that you have to do! •Return for refund within: non-refundable •Return for replacement until: January 31, 2014 •Restocking Fee: None

This is our Guarantee Replacement-Only Return Policy. Items covered by this policy (those products for which goovay features the logo) must be returned to goovay by January 31, 2014 for this policy to apply. “Return” constitutes receipt of the product by goovay, and not the mere issuance of an RMA.

Guarantee Refund-Only Return Policy

We want to ensure your holiday shopping this year is hassle-free. That’s why we’re automatically extending our return policies on almost every product to January 31, 2014. There's nothing additional that you have to do! •Return for refund until: January 31, 2014 •Return for replacement within: non-replaceable •Restocking Fee: None

This is our Guarantee Refund-Only Return Policy. Items covered by this policy (those products for which goovay features the logo) must be returned to goovay by January 31, 2014 for this policy to apply. “Return” constitutes receipt of the product by goovay, and not the mere issuance of an RMA.

Major Appliance Return Policy

•Return for refund within: Product must be refused at time of delivery. For Major Appliances, remove packaging, inspect product and call 1(800)252-0903 if product is unacceptably damaged. •Return for replacement: If product is covered by manufacturer’s end user warranty, please contact manufacturer for warranty coverage.

Major Appliances sold by goovay (including but not limited to full size Refrigerators, Washers, Dryers, Dishwashers and Stoves) cannot be returned to goovay.com for refund or replacement service once the product has been received and the delivery receipt has been signed by the customer. Therefore, you are urged to carefully examine the product before signing for the package. Should you observe any damage to the actual product, immediately call 1-813-720-1529. You must call the number before signing for the product and while the shipping courier is still on the premises. Defective products may be covered by the product manufacturer’s warranty.

If you determine upon inspection that the condition of the product is satisfactory, an adult is required to sign the shipping courier's release form to complete delivery. By signing this release, you are acknowledging and agreeing to goovay.com Policy and Agreement for Major Appliances, understanding that you cannot return the appliance to goovay.com and that the condition of the delivery meets your expectations. After delivery, please read all included documentation and/or contact the manufacturer directly to determine applicable warranty coverage, if any.

The following conditions are not acceptable for return, and will result in the merchandise being returned to you: •Any item that has minor dings or scratches in portions not visible when installed •Any item that is damaged due to neglect, abuse or misuse

Data Recovery Plan Limited Refund Only Return Policy

•Return for refund within: 30 days •Return for replacement within: non-replaceable

Products that state "This item is covered by goovay.com Non-Replaceable 30-Day Return Policy", or items labeled as “Non-Replaceable” (or similar labeling) must be returned to goovay within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a refund of the same or equivalent item. “Return” constitutes receipt of the product by goovay, and not the mere issuance of an RMA.

Networking Extended Return Policy

•Return for refund within: 60 days •Return for replacement within: 90 days

This is our Networking Extended Return Policy. Items covered by this policy (those products for which goovay states "This item may be returned for a replacement or refund within 60 days only") must be returned to goovay within 60 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by goovay, and not the mere issuance of an RMA.

Computer Cables and Accessories Extended Return Policy

•Return for refund within: 45 days •Return for replacement within: One Year •Restocking Fee: No

This is our Extended Return Policy. Items covered by this policy (those products for which goovay states "This item may be returned for refund within 45 days only") must be returned to goovay within 45 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item after 45 days of the invoice date for one year. “Return” constitutes receipt of the product by goovay, and not the mere issuance of an RMA.

Extended Warranty Plan Limited Refund Only Return Policy

•Return for refund within: 30 days •Return for replacement within: non-replaceable

Products that state "This item is covered by goovay.com's Non-Replaceable 30-Day Return Policy", or items labeled as “Non-Replaceable” (or similar labeling) must be returned to goovay within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a refund of the same or equivalent item. “Return” constitutes receipt of the product by goovay, and not the mere issuance of an RMA.

VGA Special Return Policy

•Return for refund within: 15 days (must be unopened) from the invoice date •Replacement for defective: will require pre-authorization with proof from manufacture for goovay replacement to be authorized within 15 days from the invoice date. For support on this product, please contact 1(800)252-0903

This is our Special 15-Day Return Policy. Items covered by this policy (those products for which goovay states "This item may be returned for a replacement or refund within 15 days only") must be returned to Newegg within 15 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by goovay, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise you have returned to goovay being returned to you: •Cards exhibiting physical damage •Cards that are missing the manufacturer label containing model number, part number or serial number •Cards that are missing the manufacturer warranty label •Cards returned without all included accessories, bonus games, and documentation

Headphones Return Policy

•Return for refund within: 30 days •Return for replacement within: 30 days •Restocking fee: none

Products that state "This item is covered by goovay.com Headphones Return Policy" (or similar labeling) must be returned (with all accessories and packaging) to goovay within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product (and all accessories and original retail packaging) by goovay, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise you have returned to goovay being returned to you: •Any headphone that has been found to be damaged due to physical abuse or misuse •Missing original retail packaging or accessories In the event there is any conflict between this Headphones Return Policy and any other Newegg return policy, this Headphones Return Policy will control but only to the extent of such conflict and only as applied to headphones.

Educational Software Replacement Only Return Policy

•Return Educational Software for refund within: Non Refundable •Return Educational Software for replacement within: 30 days (only if media is defective)



Academic Edition software is non-refundable. It may only be returned to goovay for a replacement only if the DVD–ROM received is damaged. No other replacement RMAs are permitted for any reason.

In the case of a damaged disk or otherwise nonfunctional software, a normal goovay RMA must be obtained, and the disk returned to goovay. If you have already attempted to install the software, using the activation key which had been sent to you, the manufacturer will be notified to cancel the activation key for that disc, and a new disc will be sent to you.

Academic Edition software is non-refundable. It may only be returned to goovay if the DVD–ROM received is damaged. No other replacement RMAs are permitted for any reason. In the case of a damaged disk or otherwise nonfunctional software, a normal goovay RMA must be obtained, and the disk returned to goovay. If you have already attempted to install the software, using the activation key which had been sent to you, the manufacturer will be notified to cancel the activation key for that disc, and a new disc will be sent to you.

Contract Cell Phone Return Policy

Please see their website for detailed information. http://www.goovay.com

Wireless Case and Cover Return Policy

•Return for refund within: 45 days •Return for replacement within: 45 days •Restocking fee: none •Effective date of policy: October 9, 2012



A wireless case or cover product that states on its product page: “This item is covered by goova.com Wireless Case and Cover Return Policy” (or similar wording) must be returned (with all accessories and packaging) to goovay within 45 days of the invoice date in order of this policy to apply. “Return” constitutes receipt of the product (and all accessories and original retail packaging) by goovay and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise you have returned to goovay being sent back to you. •Any case or cover that is found to have been damaged due to physical abuse or misuse •Missing original retail packaging or accessories In the event there is any conflict between this Wireless Case and Cover Return Policy and any other Newegg return policy, this Wireless Case and Cover Return Policy shall control but only to the extent of such conflict and only as applied to cases and covers. This policy does not apply to non-wireless cases or covers.

Support Service Return Policy

•Return for refund within: 30 days •Return for replacement within: non-replaceable

Products that state "This item is covered by goovay.com Non-Replaceable 30-Day Return Policy", or items labeled as “Non-Replaceable” (or similar labeling) must be returned to goovay within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a refund of the same or equivalent item. “Return” constitutes receipt of the product by Newegg, and not the mere issuance of an RMA.

Point of Sale Standard Return Policy

Unless noted below or in the product description, most products can be returned directly to Newegg.com within 30 days from the date of invoice if all of the following requirements are met.

Maintain all of the original packaging in the event you need to return a product, including the retail box, manuals, cables, and all other items originally included with the product. Do not write or place stickers on the original manufacturer’s packaging. •Return for refund within: 30 days (must maintain original packaging) •Return for replacement within: 30 days

This is our Point of Sale Return Policy. Items covered by this policy (those products for which goovay states "This item may be returned for a replacement or refund within 30 days only") must be returned to goovay within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by goovay, and not the mere issuance of an RMA.

The following applies for returns or exchanges: •A new, unopened product can be returned within 30 days of the invoice date for a full refund. No restocking fee will be charged. However, customer will be responsible for the return shipping cost unless the return is due to a Newegg error. •An opened product that is free from defects in materials or workmanship can be returned (in new condition with original product packaging) within 30 days of the invoice date for a refund, subject to a restocking fee of up to 25% of the purchase price and related shipping expenses, all at Newegg’s sole discretion. •The product, including the shipment box, packaging and all accessories, must be in original condition. Avoid making any markings or writing on the box. •Some items are non-returnable, including software, custom labels and opened supplies (including without limitation labels, ribbons, receipt paper, receipt ribbons, printheads, card stock, RFID tags). The following conditions are not acceptable for return, and will result in the merchandise being returned to you: •Any product that has been found to be damaged due to physical abuse or misuse •Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product •Any product that exhibits physical damage •Any product for which you have submitted a mail-in rebate •Any special order product •Any product that is returned with markings or writing made by customer on the original box POS Systems Return Policies:

All Complete Retail Systems may be returned within 30 days of the date of invoice. A restocking fee will be applied to all returns on a per unit basis. For all systems, the customer is responsible for shipping costs associated with sending the systems back to Newegg.com. Any products that are not in “Like New” and re-saleable condition will be charged a restocking fee of up to 25% based on the condition of the equipment, all at goovay sole discretion. Items sold as part of a system, Bundle or Kit may be returned individually for replacement within the applicable goovay.com Return Policy Period for that individual item.

DOA Policy

If a product arrives Dead On Arrival (DOA), contact us immediately or fill out the online RMA request form. Most products (excluding software and consumables) can be returned if DOA within 30 days of invoice. DOA merchandise must be returned with all original packaging and accessories for the return to be accepted. Full refunds are only given to non-functional products. Customer is responsible for shipping costs on returned items.

Recertified Limited Replacement Only Return Policy

•Return for refund within: non-refundable •Return for replacement within: 30 days

Products that state "This item is covered by goovay.com's Replacement Only Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to goovay within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item, if the original is no longer available. “Return” constitutes receipt of the product by goovay, and not the mere issuance of an RMA.

Digital Deliver Gift Card/Credit Return Policy

•Return for refund within: non-refundable •Return for replacement within: non-replaceable

All sales of Digital E-Gift Card/Credit are final. We do not accept returns of Digital E-Gift Card/Credit. Once you have purchased a Digital E-Gift Card/Credit, we encourage you to save the email. goovay will not be liable to you for any stolen or misplaced codes. Codes are usually delivered in minutes or, at most, within 48 hours depending on additional order validation required by goovay or your Credit Card company. If you are unable to successfully receive your code, please contact Newegg customer service.

FINAL SALES RETURN POLICY--NO REFUNDS/EXCHANGES/REPLACEMENTS

•No Refunds •No Exchanges •No Replacements •No Returns

This is our Final Sales Return Policy. This policy controls over any conflicting refund and replacement terms described in our Policy & Agreement and Return Policy. Please contact the manufacturer for any concerns.

Limited "Refund Only" Return Policy

•Return for refund within: 30 days (only if unopened) •Return for replacement within: non-replaceable •Restocking Fee: Yes, up to 15%



This LIMITED "REFUND ONLY" Return Policy applies only to Products with labeling that states "This item is covered by goovay.com's Limited Refund Only Return Policy" (or similar labeling). Products must be in UNOPENED CONDITION, and returns must be received by goovay within 30 days of the invoice date or this policy will not apply. Mere issuance of an RMA by goovay does not qualify as a "Return." The unopened product must actually be received by goovay before the deadline stated above.

The following will NOT qualify for return under this policy, and will result in the merchandise being returned to you: •Items that have been opened •Items lacking the original packaging

"DOA" (Dead-on-Arrival) Products

If a product arrives and is completely non-functional (DOA or Dead-On-Arrival), contact us immediately or fill out the online RMA request form. Most DOA products (excluding software and consumables) can be returned for refund within thirty (30) days of invoice. DOA merchandise must be returned with all original packaging and accessories for the return to be accepted. Full refunds are given only in the case of non-functional products.

NO PRODUCT REPLACEMENTS WILL BE MADE.

Customer is responsible to pay shipping costs on all returned items.

Prepaid Cell Phone Return Policy

•Return for refund within: 15 days (must be unopened, brand new condition) •Return for replacement within: 15 days •Restocking Fee: Yes Products that state "This item is covered by goovay.com's Prepaid Cell Phone Return Policy", items covered by this policy (those products for which Newegg states "This item may be returned for a refund within 15 days or replacement within 15 days only") must be returned to goovay within 15 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by goovay, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise being returned to you at your expense:

•Any phone that is free from defects in materials or workmanship •Any phone that is damaged due to misuse, abuse or neglect •Any phone that is returned without the original packaging and all accessories If you have any questions regarding an No-Contract Mobile Phone RMA, or manufacturer warranty information, please contact our Customer Service Department.

International Order Return Policy

•Return for refund: 7 days •Return for replacement within: 7 days •Restocking fee: Yes

Defective or damaged products that state "This item is covered by goovay.com's International Return Policy" must have an RMA issued by Newegg within 7 days from the delivery date for this policy to apply. Products covered by this return policy may only be returned for a refund or replacement. In the event a product is returned that is not defective, the product will either be returned to the customer or the return shipping cost initially covered by Newegg will be instead be deducted from the refund amount along with any necessary restocking fee that may apply. To file an RMA, please contact Goovay customer service via email or live chat.

Software Licenses Replacement Policy

•Return for refund within: non-refundable •Return for replacement within: non-replaceable

All sales of software licenses are final. We do not accept returns of software licenses. Software may require you to use a computer or other device meeting minimum system requirements, and you are responsible for ensuring that your computer or device meets software system requirements prior to purchase. Generally, software system requirements are available on or from product detail pages. Software licenses are usually delivered within 48 hours depending on additional order validation required by Goovay or your credit card company.

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